We are currently seeking a part-time Client Care Coordinator. The Client Coordinator is the voice of the office. They are responsible for answering phone calls, scheduling appointments, working closely with clinicians, and collecting information to complete client intakes. A successful applicant for this position would be someone that is empathic, friendly, and engaging with our clients. Someone that is excellent at problem solving, customer service, and enjoys helping others would be a great fit for our team. Organization, timeliness, independence, and technology proficiency is necessary for this position.
Qualifications
Education: Bachelor’s Degree preferred or an Associates Degree with a focus in Healthcare Administration or Administration Assistant
To Apply: Please email your cover letter, resume or CV, and 3 references to admin@ebbandflowcounseling.com. Incomplete applications will not be considered.
Job Type: Part-time: Approximately 20 hours, afternoon/evening shift (until 5p) Monday-Friday. This position is in-person.
Job Duties & Responsibilities:
- Corresponding with Clients via phone & email
- Upholding client confidentiality
- General Light Housekeeping duties in the office (i.e. gathering trash, restocking items)
- Friendly and professional demeanor with clients
- Scheduling/rescheduling appointments for clients and clinical team
- Gathering/Verifying information to complete appointment intakes for new clients
- Answer general practice, scheduling, and billing inquiries
- Filing/organizing client information and documentation
- Corresponding with insurance companies via phone & email
- Encourage a team/ collaborative environment
- Participation in Team meetings & activities
- Has critical thinking & problem solving skills
Other Requirements:
- Willing to Complete a Background Check
- ( Preferred ) Experience with social media marketing
- Must be comfortable working with technology (Computers, tablets, laptops, apps)
- Must be able to work until 6:30 pm Monday – Thursday (days of the week & start times are flexible)