We are currently seeking a part-time Client Care Coordinator. The Client Coordinator is the voice of the office. They are responsible for answering phone calls, scheduling appointments, working closely with clinicians, and collecting information to complete client intakes. A successful applicant for this position would be someone that is empathic, friendly, and engaging with our clients. Someone that is excellent at problem solving, customer service, and enjoys helping others would be a great fit for our team. Organization, timeliness, independence, and technology proficiency is necessary for this position.

Qualifications

Education: Bachelor’s Degree preferred or an Associates Degree with a focus in Healthcare Administration or Administration Assistant

To Apply: Please email your cover letter, resume or CV, and 3 references to admin@ebbandflowcounseling.com. Incomplete applications will not be considered.

Job Type: Part-time: Approximately 20 hours, afternoon/evening shift (until 5p) Monday-Friday. This position is in-person.

Job Duties & Responsibilities:

Corresponding with Clients via phone & email
Upholding client confidentiality
General Light Housekeeping duties in the office (i.e. gathering trash, restocking items)
Friendly and professional demeanor with clients
Scheduling/rescheduling appointments for clients and clinical team
Gathering/Verifying information to complete appointment intakes for new clients
Answer general practice, scheduling, and billing inquiries
Filing/organizing client information and documentation
Corresponding with insurance companies via phone & email
Encourage a team/ collaborative environment
Participation in Team meetings & activities
Has critical thinking & problem solving skills

Other Requirements:

Willing to Complete a Background Check
( Preferred ) Experience with social media marketing
Must be comfortable working with technology (Computers, tablets, laptops, apps)
Must be able to work until 6:30 pm Monday – Thursday (days of the week & start times are flexible)

CLIENT CARE COORDINATOR

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